Privacy Policy and SMS Terms
PROACT Physical Therapy (“PROACT Physical Therapy,” “we,” “our,” or “us”) is committed to protecting your privacy and handling your information responsibly.
Information We Collect
We may collect personal information that you voluntarily provide to us, including:
- Name
- Mobile phone number
- Email address
- Appointment and scheduling information
- Information submitted through contact forms, intake forms, appointment request forms, or other registration methods
How We Use Your Information
We may use your information to:
- Schedule, confirm, and manage appointments
- Communicate with you regarding your care and services
- Send appointment reminders and service-related updates
- Respond to your questions and requests
- Support office operations and improve our services
SMS Consent and Communications
By providing your mobile number and opting in through a web form, intake form, registration form, paper consent form, or other consent method, you agree to receive SMS text messages from PROACT Physical Therapy.
These messages may include:
- Appointment reminders
- Appointment confirmations
- Scheduling and rescheduling messages
- Referral follow-up
- Intake or paperwork reminders
- Customer care and office updates
Message frequency may vary. Message and data rates may apply. Reply STOP to opt out. Reply HELP for help.
Consent to receive SMS messages is not a condition of receiving treatment or services.
Opt-Out Instructions
You may opt out of receiving SMS messages from PROACT Physical Therapy at any time by replying STOP to any message. After you opt out, you will no longer receive SMS messages from us unless you provide consent again.
Help Instructions
If you need assistance, reply HELP to any message or contact us at 585-488-2203.
Information Sharing
We do not sell, rent, or share your personal information with third parties or affiliates for their marketing purposes.
SMS consent is not shared with third parties or affiliates for marketing purposes.
We may share information only as required by law, or as necessary to support healthcare operations and related services in compliance with applicable laws and regulations.
Data Security
We take reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure.
Your Rights
You may contact us to request updates to your information or ask questions about how your information is used.
Contact Us
PROACT Physical Therapy
1815 S. Clinton Ave, Suite 630
Rochester, NY 14618
Phone: 585-488-2203